Privacy Policy

Last Update
September 22, 2023

1. Introduction

We may update this Privacy Policy from time to time, for example, to reflect changes in our data privacy practices or for other operational, legal, or regulatory reasons. In the event of substantial changes to this Privacy Policy, we will notify you by publishing the updated policy on this website and, if applicable, through other means. By continuing to use this website or the support service after the publication of such changes, you accept the modified Privacy Policy.

2. User Data

We collect your name, surname, email address, and payment details (e.g., debit/credit card data) directly from you. We use this data to provide our services, verify your identity, contact you, offer advertising and marketing, and for billing purposes. We may also share this data with third parties and service providers as part of our collaboration.

We may disclose your data in the following circumstances:

  • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or any other agreement related to our services or as otherwise required by law.
  • to conduct marketing and/or advertising campaigns.
  • to comply with legal obligations or respond to legitimate orders, court orders, warrants, or other requests from public authorities.

Personal data may also be shared in the event of a business acquisition through merger, acquisition, bankruptcy, dissolution, reorganization, or similar operations or proceedings. In such cases, we will post a notice on our home page.

3. Visitor Data

When you visit or browse EIONIX websites, we collect information about the device and browser you use, your network connection, your IP address, and cookies installed on your device.

If you contact our phone support, we collect your phone number, call audio, and other personal information you provide during the call. We may request additional documentation to verify your identity.

If you use our chat support, we collect your name, email address, information about the device and browser you use, information about your network connection, IP address, chat transcript, and other personal information you provide during the chat. We may request additional documentation to verify your identity.

We use this information for verification, to provide and improve our services (including support or maintenance), and to respond to any inquiries.

4. Data Retention

We retain your data for the duration of your relationship with us. Once you terminate your relationship with us, we generally continue to keep a copy of your personal information for legitimate business purposes, such as defending against contractual claims or for auditing purposes, unless we receive a valid deletion request, and your personal data is deleted according to our standard deletion process.

5. How We Keep Your Data Secure

We adhere to industry standards for data security management to safeguard sensitive data. Our information security systems apply to people, processes, and computer systems based on risk management.

We conduct annual checks to ensure that credit card data management complies with industry guidelines.

No method of internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Privacy Policy Law

The purpose of the privacy policy is to provide maximum transparency regarding the information the site collects and how it is used. In compliance with national legislation (Legislative Decree June 30, 2003, no. 196, Personal Data Protection Code, and subsequent amendments) and European regulations (European Regulation on the protection of personal data no. 679/2016, GDPR), this site respects and protects the privacy of visitors and users.

EIONIX uses the data for the purposes for which it is provided.

7. Data Processing Entities

The data controller and data processor, as required by current laws, is EIONIX, contactable via the "Contacts" section.

8. Legal Basis of Processing

This site primarily processes data based on user consent. Consent is obtained through the purchase of the service, or through the use or consultation of the site, user registration, or subscription to the service. By using or consulting the site, visitors and users approve this privacy policy and consent to the processing of their personal data for the purposes and methods described below, including any necessary disclosure to third parties for service delivery.

Providing data and consenting to the collection and processing of data is optional but automatic following the behaviors mentioned above. Users can deny consent and can revoke a previously given consent at any time by notifying EIONIX via email at the address in the "Contacts" section. However, denying consent may result in the inability to provide certain services, and the browsing experience on the site would be compromised.

Data for site security and prevention of abuse and spam, as well as data for site traffic analysis (statistics) in aggregated form, are processed based on the legitimate interest of the data controller in protecting the site and its users. In such cases, the user always has the right to object to the processing of data.

9. Processing Purposes

The processing of data collected by the site, in addition to related, instrumental, and necessary purposes for the provision of the service, is aimed at the following purposes:

  • Main activities: collection of data and information for the performance of the service, such as social media management activities.
  • Statistics (analysis): collection of data and information in exclusively aggregated, both anonymous and non-anonymous, form to verify the correct functioning of the site.
  • Security: collection of data and information to protect the site's security (anti-spam filters, firewalls, virus detection), users, and to prevent or uncover fraud or abuses to the detriment of the website. The data is recorded automatically and may include personal data (IP address) that may be used, in accordance with the applicable laws, to block attempts to damage the site or harm other users, or otherwise harmful or criminal activities. Such data is never used for the identification or profiling of the user and is deleted periodically.
  • Accessory activities: communicating data to third parties that perform functions necessary or instrumental to the operation of the service and to allow third parties to perform technical, logistical, and other activities on our behalf. Suppliers have access only to the personal data necessary to perform their tasks and commit not to use the data for other purposes. They are also required to treat personal data in accordance with current regulations.

10. Location of Processing

Data is processed at the headquarters of the data controller indicated in the "Contacts" section.

11. User Rights

Under the European Regulation 679/2016 (GDPR), users can, in accordance with current legislation, exercise the following rights:

  • Object in whole or in part, for legitimate reasons, to the processing of personal data concerning them for the purpose of sending advertising material or direct sales or for the completion of market research or commercial communication;
  • Request confirmation of the existence of personal data concerning them (right of access);
  • Know the origin of the data;
  • Receive intelligible communication;
  • Obtain information about the logic, methods, and purposes of the processing;
  • Request the updating, rectification, integration, deletion, transformation into anonymous form, or blocking of data processed in violation of the law, including those no longer necessary for the purposes for which they were collected;
  • In cases of processing based on consent, receive, at the sole cost of any support, their data provided to the Data Controller, in a structured and readable format by a data processor and in a format commonly used by an electronic device;
  • The right to lodge a complaint with the supervisory authority (Privacy Guarantor);
  • Exercise all the rights recognized by current legislation (requests should be addressed to the Data Controller).

12. How We Protect Your Data

Although EIONIX is a foreign company, it primarily stores data in Italy. While providing services to people worldwide, and our technology processes data from users residing anywhere, EIONIX may transmit your data outside the country, state, or province where you reside.

EIONIX handles data in accordance with the privacy regulations of each country in which it operates.

13. Residents in the European Economic Area (“EEA”)

EIONIX collaborates with users worldwide, including those in the EEA. If you reside in the EEA, your personal data is processed in compliance with the legislation of your country. Within the scope of our service, we may transfer your data to other countries. To ensure that your data is protected when transferred outside the EEA, EIONIX relies on the latest technologies.

If you reside in the EEA, you have certain rights under European law regarding your personal data. If you wish to exercise these rights, please contact us using the contact details provided in the "Contacts" section.

If you are not satisfied with the response you receive from us, we hope you contact us to resolve the issue, but you also have the right to lodge a complaint with the competent data protection authority in your jurisdiction at any time.

Additionally, if you reside in the EEA, please note that we generally process your data to fulfill any obligations to you (e.g., in relation to orders you place through the site) or to pursue our legitimate business interests as mentioned above, unless the law requires us to obtain your consent for a particular operation within the processing. We process your data to pursue legitimate interests, specifically:

  • To prevent risks and fraud on our platform;
  • To provide communications, marketing, and advertising;
  • To offer reporting and analytical data;
  • To help you achieve the goals for which you joined the service;
  • To resolve issues, provide assistance, or answer questions;
  • To test additional features or services;
  • To improve our services, apps, and websites.

When we process personal data to pursue these legitimate interests, we do so where we believe that the nature of the processing, the information processed, and the technical and organizational measures taken to protect that information can contribute to reducing the risks to the data subject, and by obtaining the service, you give your consent.

14. Contacts

If you wish to make a legal request or serve a citation or similar document requiring information about us, our stores, or other parties whose data we process, please refer to our guidelines for legal requests.

If you have questions about your personal data or this policy or wish to file a complaint about how EIONIX processes your personal data, contact EIONIX using the contact details provided in the "Contacts" section.